With product and process technology rapidly changing, competition is becoming more global and fierce. Customer's loyalty (retention) and the attraction of new business is emphasizing improved quality, delivery, service, and cost. The game changer for companies seeking sustainable growth is mastering the ability to effectively and efficiently stabilize, improve, and transform (S.I.T.) the business. GSHA Quality services offer value-added solutions to help businesses navigate through the S.I.T. lifecycle phases.
Business Revenue Life Cycle Phases
Every business goes through (at minimum) 4 revenue phases during its' life cycle: 1) Start-up or change to stability, 2) growth due to improvement, 3) sustain at maturity, and 4) either decline with the loss of business or transform the business to shift to the next level to continue to meet customer satisfaction and/or expectation.
1. Stabilize the business performance. Often businesses must study their business performance metrics and ask these questions:
Have our continuous improvement actions hit a plateau and have stop impacting the bottom line performance or revenue objectives?Do our metrics show periods of flat line performance, unstable quality, poor delivery, (customer) service, or out of control cost?
To address instability in the metrics, GSHA helps identify the source (of the instability) to customize solutions through our lean, Six Sigma supplier quality management (LSS SQM) process to help company's achieve stability. When identifying the collective resources (logistics, design, mfg, support) that contribute to the business performance, typically, the external tier suppliers to the business tend to contribute > 50% to the overall quality and delivery metrics.
GSHA's LSS_SQM process helps break the cycle of poor supplier quality performance by maximizing the value of the supply chain's ability to deliver the right part, at the right time, every time, and to the customer requirements throughout the life of the contract. Our team of lean Six Sigma (LSS) consultants, trainers, auditors, and inspectors are available for assistance at the site of installation, assembly, manufacture, or design.
2. The Goal is to Continuously Improve to Grow the Business. Improvement is the positive gap between the before and after performance metrics. In the improvement phase, the business is growing....
Increase in business revenues and contractsHiring and/or promoting employeesRelationship building; new customersActive product and process design and manufacturing activity.
GSHA customize solutions to help businesses sustain this growth. Utilizing the APQP process integrated with a lean, Six Sigma approach, our team of LSS consultants, trainers, auditors, and inspectors assist businesses and their supply chain (tier suppliers) through all phases of the product quality planning process from risk mitigation, development of product and process controls, to the execution of the PPAP requirements through production and into field service.
3. Continuing to Assess the Business Metrics is Key to Proactively Detecting a Slowdown in Growth. When a slow down is detected, it is a sign to start re-evaluating "what is working" and "what is not working" to potentially make a change. Some common questions to ask are:
Are we still listening to the Voice of the Customer (VOC)?Are we monitoring the right metrics?Is everyone engaged? If not, why? training, documentation (policy, procedures), etc.
GSHA helps identify business gaps that impede businesses from transitioning to the next level of customer satisfaction.
4. How Does GSHA Help Businesses Transform to the Next Level of Growth? To transform is to not be entrapped by old models, construct, or paradigms to move the business forward. Some examples of businesses that have transformed the way work is done to satisfy the customer changing expectations include: Uber, Google, Amazon, to name a few. One of the key attributes these (transforming) organizations have in common is hiring personnel within the business known as "disruptors" (See blog Dec 2017) that radically change (transform) business strategy. GSHA helps companies to create a disruptor culture (transformational thinking) for achieving business re-growth, customer loyalty (retention), improve and/or peak performance quality, delivery, service, and cost metrics. For more information on how GSHA can support your business in the S.I.T. life cycle phases, Click on "Contact Us" today,