Did you know..
a 5% increase in customer retention can increase a company profitability by 75%, and 67% of customer churn (attrition) is preventable if customer issues are resolved at the first engagement?
Currently, 42% of quality reps are unable to efficiently resolve customer issues due to disconnected systems, interfaces, knowledge, or multiple applications. Speed of response (89%) and speed of resolution (89%) are among the most important aspects of the customer satisfaction experience. Thus, listening to the voice of the customer (VOC) to understand their needs & wants then responding to them with expected action is important to customer satisfaction, loyalty, and retention.
Just imagine a quality support service that can deliver this.......
The new GSHA Quality inspection app collects VOC data and is available for all tier suppliers installing quality reps at their customer site! The benefits for you are....
Daily customer feedback reported for each shift. (Incoming quality, production, and repair) Potential issues and concerns quickly communicated to the responsible plant, "real-time," for speedy resolution to contain or resolve the issues Paperless process! The responsible plant is alerted of the issue or concern via a text message linked to the mobile app's interface reporting systemInformal (potential) concerns are provided to proactively identify and/or establish future trends for the (customer feedback) data to efficiently and effectively address the concern before it escalate to a formal quality reject/issue.
For a demo of the new quality inspection app exclusively with GSHA SSGB quality reps, please contact us at info@gshasolutions.org. We will also have a demo available at the 2019 TOYOTA Opportunity Exchange, on Wed, Nov 6th at The Surburban Collection Showplace in Novi, MI. Ask us about our first time user discount. We hope to see you there!