GSHA is a quality management firm providing quality service staffing to help organizations stabilize process, reduce cost, reduce waste, improve effectiveness, and efficiency to achieve sustainable and transformational performance improvements. At GSHA, we take P.R.I.D.E. (Personal Responsibility In Daily Events) in everything we do by listening to
the VOC (Voice of the Customer) to develop solutions that meet or exceed the customer
objective. Customer satisfaction1 is both our mission and our guarantee.
With competition becoming more globally based, customer loyalty (retention and growth)
will depend on organization's performing at their peak to improve product quality,
reliability, and on-time delivery. GSHA is in business to help support organizations
continuously improve their quality metrics.
GSHA Quality Services was founded in 2009 by CEO/Principal Consultant, Shelia Harden. Ms. Harden is a globally accomplished Lean, Six Sigma quality administrator with over 32 years of experience working in several design, lean, and quality roles at both Ford and GM developing and delivering new products from concept to launch, deploying lean Six Sigma principal both in design and manufacturing, and executing robust quality operating system for both the OEM and their suppliers.
GSHA Staff of consultants, inspectors, sorters, and quality liaisons have trained with Ms. Harden and bring over 20+ years of applied work experience in the industry.
GSHA has helped some of the world’s largest companies around the globe in nearly all industries save millions of dollars through the application and training of Lean Six Sigma and other core quality process improvement techniques, tools, and methodology.